FAQ
Common questions
Ordering & Shipping
How fast do orders ship?+
In-stock orders ship in 1–2 business days from the USA. Cold-chain packaging is included by default.
Do you ship internationally?+
Yes, to most destinations. Customs and duties are the responsibility of the recipient.
What is the return policy?+
Unopened products in their original cold-chain packaging can be returned within 14 days. Contact support first.
Quality & Documentation
Is there a COA for every product?+
Yes — every batch has a downloadable COA plus HPLC and LC-MS chromatograms.
Who performs third-party testing?+
An independent, ISO 17025-accredited laboratory. Signed reports are attached to every batch.
How do I verify a batch?+
Enter the ATMI-YY.LL code from your vial on our Batch Verification page.
Research Use
Are these products for human use?+
No. All ATMI Labs peptides are strictly for laboratory research and are not for human consumption.
How should I store peptides?+
Lyophilized: 2–8°C desiccated, protected from light. Reconstituted: use guidance on the COA.