ATMI Labs — Research. Quality. Results.

Policies

Shipping Policy

Last updated: September 1, 2026

Order processing

Orders placed before 2:00 PM Arizona time, Monday through Friday, are generally processed the same business day. Orders placed after 2:00 PM Arizona time are generally processed the next business day. Orders placed after the Friday cutoff, on Saturday or Sunday, or on carrier holidays are generally processed the next business day.

Shipping method

All orders are shipped using standard tracked shipping within the United States. Free Standard Shipping is available on qualifying orders of $150 or more; the same standard service is used for both paid and free shipping.

Packaging

Lyophilized vials are shipped in protective packaging designed to help keep the product intact during transit.

Delivery estimates

Delivery times shown by the carrier are estimates only and begin once the shipment is in transit, not at the time the order is placed. Carrier delays, weather events, and holiday volume may occur and are outside ATMI Labs' control.

Destinations we serve

We currently ship within the United States only. International orders are not accepted at this time.

Tracking

Tracking information is provided by email once the order ships, and carrier tracking typically begins updating within one business day. Tracking is also available from the Account page under Orders.

Shipping limitations

We ship to U.S. street addresses and, where the carrier allows, P.O. boxes. Orders are shipped for laboratory research use only; we do not ship internationally and cannot reroute a package once it is in transit.

Lost or damaged packages

If a shipment is delayed, damaged, or lost in transit, email support@atmilabs.com within 7 days of the expected delivery date with your order number and photos of the packaging where applicable. We will open a carrier claim and ship a replacement or issue a refund once the claim is resolved.

Contact

Shipping questions: support@atmilabs.com, Monday–Friday 9am–6pm ET. Support responds within one business day.

Questions about a shipment? Contact our support team.