Policies
Shipping Policy
Last updated: August 1, 2026
Processing time
In-stock orders are prepared for shipment within 1–2 business days of order confirmation. Orders placed after 12:00 PM CT on Friday, or on weekends and observed U.S. holidays, are processed the next business day.
Cold-chain packaging
Every shipment is packed in an insulated container with medical-grade gel refrigerant sized to the transit window. Temperature-sensitive orders include a single-use data logger on request.
Domestic shipping (USA)
Standard: 2–3 business days via UPS Ground. Expedited: 1–2 business days via UPS 2nd Day Air. Overnight: next-business-day via UPS Next Day Air Saver. Free standard shipping on orders over $250.
International shipping
We ship to most destinations via DHL Express. Transit typically takes 3–7 business days. Import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the order total.
Tracking
A tracking number is emailed as soon as the shipping label is generated. You can also view live tracking from the Account page under Orders.
Delivery issues
If a shipment is delayed, damaged, or lost in transit, contact support within 7 days of the expected delivery date. Include your order number and photos of the packaging when applicable.
Questions about a shipment? Contact our support team.